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My EBSCO RSS feed is telling me it's empty - it was showing up before, what happened?

Last Updated: Jan 06, 2012  |  787 Views
Topics: Boxes, RSS

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Ahhh, we've heard of this happening a bunch. Basically, what's happening is the EBSCO RSS feed is expiring, so the feed becomes empty.

There's 1 step that you need to take when creating EBSCO RSS feeds that you may have missed: saving the alert. Here's what you do:

  1. Log in to the EBSCOhost database for which you want to create a feed.
  2. Perform the search for which you want to create a feed.
  3. Click on the Alert/Save/Share link.
  4. Click on RSS Feed.
  5. The Create Alert screen pops up. Copy the feed URL.
  6. Click the Save Alert button. (See screenshot below.)

It's that last step that many people miss - and skipping that step means that the feed will expire. As long as you save the alert at the end of the process, your feeds from EBSCOhost should not become "empty" feeds.

EBSCOhost "Create Alert" screen

Thanks to Leigh Gagnier and Keith Noseworthy at Nova Scotia Community College for helping us resolve this issue!

Answered by Anna BurkeBookmark and Share

Other Answers / Comments (7)

  1. Even when I do save the alert, the feed still shows as empty. I do a search in Ebsco, there are definitely results, I go through the steps listed here, and it shows up as empty in LibGuides. I've also tried changing it to articles published at any time, not just recently, with no luck.
    by Jennifer Williams on May 19, 2011.
  2. I'm experiencing the same problem as Jennifer. When I click on the link to view this feed there are results to the ebsco rss feed but they are not displaying in the multimedia box. Any ideas?
    by Carol Cooke on Jan 11, 2012.
  3. I've been having the same problem with EBSCO RSS feeds. I've tried the saving trick, but no luck!
    by Deirdre on Feb 15, 2012.
  4. Hi all - if you're still experiencing trouble with EBSCO RSS feeds, we'd encourage you to get in touch with them directly and ask for assistance. Unfortunately, since we don't have a subscription to EBSCO, this isn't something we can directly test. There might be something with your proxy settings (generally EBSCO feeds have your proxy URL built in already, if you're using one), or there may be another issue in play that we don't know about, but we just don't have direct access to test things out.

    If anyone discovers another solution to this issue, please let us know and we'll be more than happy to share it!
    by Sarah Pawlek on Feb 15, 2012.
  5. You need to have an Ebsco account and be logged in to successfully save a feed. When you do that, they will email you to let you know the feed will be expiring soon, but you can change that to expire up to a year later.
    by Kristen Hoffman on Sep 19, 2012.
  6. Regarding #4--I did all the steps recommended, saved the feed URL, then edited the url to take out our proxy piece. The feed then worked.
    by Barbara on Jun 03, 2013.
  7. Thanks Barbara - that worked for me. It was the proxy section causing the problems with all my EBSCO rss feeds as well.
    by Anna on Sep 16, 2013.

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