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When I try to save a box, I get a 'unable to load process_box' error. What does that mean?

I get an error message that states, "Unable to load process_box.php?m=richt&pid=xxx&sid=xxx status:0". Please help!
Last Updated: Oct 20, 2010  |  311 Views
Topics: Boxes

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This type of error message indicates that your local firewall is blocking the POST operation when you try to Save & Close your box. Your local firewall is most likely blocking the request because because the content of your box contains text that looks similar to a SQL injection attack.

Does this sound too complicated? Have no fear, just ask your firewall administrator to see if there are any blocked requests from your workstation to your LibGuides, CampusGuides or LibAnswers URL.

Got any additional questions? Email us at support@springshare.com!

Answered by Talia RichardsBookmark and Share

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