Skip to Questions

Guide FAQ - Your LibGuides v1 Questions. Answered!

Q

I'm trying to reorder boxes and reorder pages on my guide, but it won't work. The drag & drop tool isn't working, am I doing something wrong?

I am using Firefox and the drag & drop tool for reordering boxes and pages isn't working.
Last Updated: Sep 07, 2010  |  1613 Views

Was this helpful? 0   12
A

Answer

Have no fear, your computer isn't broken! If the drag & drop tool isn't working in Firefox it might be a known issue with a Skype add-on.

We've seen this issue in the past with the Skype add-on for Firefox. For some reason, the Skype add-on prevents people from reordering boxes & pages in LibGuides. Unfortunately, there is nothing we can do as this is an issue with Skype and not LibGuides.

Try disabling/removing the Skype add-on:

  • Go to Tools > Add-ons
  • Choose the Skype add-on and click the Disable button.
  • Go back and try reordering pages/boxes.

If that doesn't fix the problem, you can try clearing your cache. Instructions on how to do that are here. If you are still unable to reorder boxes or pages, email us at support@springshare.com.

Answered by Anna BurkeBookmark and Share

Other Answers / Comments (0)

    Need Help?

    This site is shutting down by, if not before, March 31, 2018.

    LibGuides v1 servers are also shutting down at that time.

    See LibGuides v2 documentation instead.


    Support:

    Follow LibGuidesFAQ on Twitter Follow us on Twitter!