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I'm having audio/video issues with the webinar session. How do I fix it?

Last Updated: Apr 29, 2014  |  1082 Views
Topics: Webinar

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There are several different ways you can troubleshoot your audio issues! Try all of the options below:

 Speakers On?

  • Ensure that your speakers are on - the icon will be green;
  • Double check your control panel /system preferences (on your computer, not in Adobe Connect) to make sure your speakers or headset have sound enabled.

adobe connect speakers

Jump Browsers

  • Sometimes your browser might be the problem! Try signing out of the room and signing back in using a different browser. 

Switch Connections

  • On a wifi connection? Switch to wired. Or wired? Switch to wifi!
  • Sometimes the connection isn't strong enough to handle to audio > switching to an alternative connection could help!

Close Other Applications

  • If you have other applications open that require internet access (like email applications), close them. These applications could be competing for bandwidth, which means that the sound quality will become choppy / cut out. It may also cause a delay / slowness with the screensharing part of the session.
  • If you close applications and it doesn't get better, try logging out of the session and logging back in to see if that helps the connection.

5Watch Recordings!

  • If you've tried options 1-4 above, it's just not your lucky day! It could be a bandwidth of Internet connectivity issue - unfortunately, those issues are beyond our power to fix.
  • Try watching our videos instead!
  • Login to your system > select HELP from the Orange Command Bar > Training Videos Tab
    •   We have recordings of all of our training sessions as well as shorter how-to videos in selected menus
training videos tab


Answered by Talia RichardsBookmark and Share

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