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Who does the "Report a tech support issue" contact form go to? Can we change who it goes to?

Last Updated: Dec 11, 2013  |  256 Views

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The "Report a tech support issue" contact form gets routed to different folks depending on the email that's entered in the form:

  • If the person who completes the form has a LibGuides account, the form will be sent to Springshare's support team. You don't even have to be logged in!
  • If the email is sent by someone who doesn't have an account - in other words, your patrons - it will be sent to your site's administrator. Specifically, the person identified in your system settings!

How can I check to see who that administrator is? Or change it?

  1. Navigate to Admin Stuff > System Settings.
  2. Look for the Admin Email section - you can click the email address to make it a text field you can edit!

Answered by Talia RichardsBookmark and Share

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