Who does the "Report a tech support issue" contact form go to? Can we change who it goes to?
The "Report a tech support issue" contact form gets routed to different folks depending on the email that's entered in the form:
- If the person who completes the form has a LibGuides account, the form will be sent to Springshare's support team. You don't even have to be logged in!
- If the email is sent by someone who doesn't have an account - in other words, your patrons - it will be sent to your site's administrator. Specifically, the person identified in your system settings!
How can I check to see who that administrator is? Or change it?
- Navigate to Admin Stuff > System Settings.
- Look for the Admin Email section - you can click the email address to make it a text field you can edit!